Last updated: 22 September 2026
Channels: email contact@entry.express · hotline +84 368 161 708 (working hours 8:00 to 17:00 every day, except Sundays and public holidays) · in person at 79 Tran Thuc Nhan Street, Hoa Xuan Ward, Da Nang City, Vietnam.
- Customer submits
a complaint - Receipt confirmed
within 24 hours - Verify and resolve,
up to 7 business days - Outcome sent
by email - Does the customer
agree?
Yes Close the
complaint
No Negotiation,
mediation,
or court
Sending a complaint
State the organization name, account email, what happened, when it happened, and any evidence (screenshots, transaction codes).
Acknowledgement
Entry Express confirms receipt and issues a complaint reference within 24 hours.
Handling
The case is verified and a resolution is proposed within 7 business days. Complex cases may be extended, with notice, by up to a further 7 business days.
Outcome
Sent by email. If the fault is Entry Express’s, the remedy, credit, or refund follows the Service Delivery, Package Cancellation & Refund.
If you disagree
The parties negotiate or mediate. If that fails, the dispute is submitted to the competent court in Da Nang under the laws of Vietnam.
Complaints from ticket buyers
A ticket buyer’s complaint about the visit is forwarded to the relevant venue within 24 hours. Entry Express provides transaction data to help verify it.
Entry Express respects and complies with consumer-protection law.