Last updated: 22 September 2026
1. Providing the Service
The Service is provided online. The account is activated as soon as registration and email confirmation are complete.
A paid plan takes effect as soon as payment for the first period succeeds.
Plans that include implementation (Pro, Enterprise): Entry Express contacts the Customer within 2 business days to agree installation and training. Scope and timing are set out in the quotation or contract.
Kiosks and hardware, if any, are installed under a separate rental contract.
2. Upgrades and downgrades
An upgrade takes effect immediately, with fees prorated for the remaining days of the period. A downgrade takes effect from the next billing period.
3. Cancelling a plan
The Customer may cancel at any time in account settings, or by email to contact@entry.express. Cancellation takes effect at the end of the paid period and there is no cancellation fee. Entry Express will not charge later periods, a linked wallet, if any, will no longer be used for payment, and at the end of the period the account moves to the Free plan. After cancellation, the Customer has 30 days to export data.
4. Refunds
| Case | Refund |
|---|---|
| Cancelling a monthly plan | The current month is not refunded. The Service remains available until the end of that month. |
| Cancelling a yearly plan within the first 14 days | 100% of the yearly fee is refunded. |
| Cancelling a yearly plan after 14 days | Unused full months are refunded, less the yearly discount already applied. |
| Per-ticket fees already incurred | Not refunded. |
| Implementation fees | Work already done is not refunded. Work not yet done is refunded. |
| Entry Express cannot provide the Service for more than 24 continuous hours because of a system fault | The subscription is credited for the interrupted days on the next period, or refunded if the Customer ends the Service. |
Refunds are returned through Zalopay to the funding source used for payment (Zalopay wallet, bank account, or bank card). Entry Express sends the refund instruction within 7 business days after the refund request is confirmed. How long the money takes to arrive depends on the source: a Zalopay wallet is usually faster; a bank card depends on the issuing bank and can take up to 30 days.
5. Visitor tickets
Cancellation, changes, and refunds of visitor tickets are set and carried out by the venue. That policy is shown to the guest before the ticket is booked.