Last updated: 22 September 2026
1. Service price
Plan prices and extra ticket fees are listed in VND on the Pricing page and exclude VAT. Every payment is made in VND. The Free plan has no subscription fee.
2. Payment gateway
Growth and Pro are paid through Zalopay, provided by ZION Joint Stock Company, which is licensed by the State Bank of Vietnam to provide e-wallet and payment-gateway services. The Customer may pay with a Zalopay wallet balance, a bank account or card linked to Zalopay, a domestic ATM card, an international card (Visa, Mastercard, JCB), or a QR code.
Enterprise, implementation fees, and kiosk rental are paid under a contract or quotation.
3. Billing period
Each period lasts 1 month, or 1 year for a yearly plan, counted from the registration date. The first period is paid at registration. Each following period is due on the day the current period ends, which is also the first day of the new period.
| Period | Usage period | Payment date |
|---|---|---|
| Period 1 | 16 Sep – 15 Oct | 16 Sep (at registration) |
| Period 2 | 16 Oct – 15 Nov | 16 Oct |
| Period 3 | 16 Nov – 15 Dec | 16 Nov |
Example for a monthly plan registered on 16 September.
If a month has no matching day, the payment date is the last day of that month. A registration on 31 January is next due on 28 February, or 29 February in a leap year.
Ticket fees from ticket #201 in a monthly period are paid together with the subscription fee of the next period.
For a yearly plan, the yearly fee is due on the same registration day the following year. Extra ticket fees are still calculated and paid each month, on the same day of the month.
4. Two ways to pay each period
The Customer chooses one of the two methods at registration, and may change it at any time in account settings.
| Automatic payment | Manual payment | |
|---|---|---|
| How it works | The Customer links a Zalopay wallet to the Entry Express account and authenticates once when linking. On the payment date, the new period’s fee is paid automatically through Zalopay. | Before the payment date, Entry Express sends an email with a payment link. The Customer opens the link and pays through Zalopay. |
| Confirmation | Consent is given once, when linking, through a separate checkbox that is not pre-ticked. | Confirmed on each payment. |
| Advance notice | An email [3] days before states the expected amount. | An email [3] days before, and again on the due date. |
| Stopping | Unlink in the Zalopay app or in the Entry Express account, at any time. | Do not pay the new period, or cancel the plan. |
An automatic payment may not go through if the amount exceeds a limit the Customer set on Zalopay, or if Zalopay asks for extra authentication for safety. Entry Express then sends a link so the Customer can pay manually. A high-value transaction, such as Pro paid yearly (15,492,000 VND), may require biometric authentication under the bank’s rules.
5. Receipt and invoice
After each successful payment, Entry Express emails a receipt and issues an e-invoice using the billing details the Customer provided. When prices change, Entry Express emails notice at least 30 days before the period in which the new price applies.
6. Overdue payment
If the new period’s fee is unpaid on the due date, because it was not paid manually or the automatic payment failed:
The account keeps working as usual during a [7]-day grace period. Entry Express sends a reminder email with a payment link.
If the fee is still unpaid when the grace period ends, the account moves to the Free plan. Data is not deleted.
The paid plan is restored as soon as the Customer pays. The new period starts on that payment date.
7. Ticket money from visitors
Money paid by ticket buyers is paid directly to the venue. Entry Express does not collect ticket money on the venue’s behalf.