Last updated: 22 September 2026
1. Purpose of collection
Entry Express collects information to create and manage accounts; provide the Service, issue invoices, and give support; send notices about the account, payment, and service changes; and improve the product. Information is used for marketing only with the Customer’s consent, which can be withdrawn at any time.
2. Scope of collection
Registration details: organization name, tax code, address, full name, title, phone number, and the contact person’s email.
Staff accounts created by the Customer: name, email, and role.
Technical data: IP address, device type, browser, access logs, and cookies.
Ticket-buyer data the Customer enters or collects through the Service, such as name, phone number, and email. For that data, the Customer is the controller and Entry Express is the processor acting on the Customer’s instructions.
Payment information: payment takes place on Zalopay. Entry Express does not receive or store card numbers, CVV codes, wallet passwords, or wallet authentication codes. Entry Express stores only the transaction code, amount, time, payment status, and wallet-link status, for reconciliation and invoicing.
3. Retention
Data is kept for as long as the Customer uses the Service. After the Service ends, data is kept for a further 30 days so the Customer can export it, then deleted. Accounting records are kept for the period required by law.
4. Who can access the information
Entry Express staff whose duties are to operate and support the Service, and only to the extent needed.
The payment infrastructure provider Zalopay (ZION Joint Stock Company) processes payment transactions. That party is bound by a confidentiality commitment to Entry Express.
Competent state authorities, when required by law.
Entry Express does not sell or rent personal information.
5. The organization that collects and manages information
Name: ENTRY EXPRESS COMPANY LIMITED
Address: 79 Tran Thuc Nhan Street, Hoa Xuan Ward, Da Nang City
Phone: +84 368 161 708
Email: contact@entry.express
6. Rights of the data subject
Users may access, correct, request deletion of, withdraw consent for, and complain about processing of their data. They may edit details in account settings or email contact@entry.express. Requests are answered within 72 business hours.
Ticket buyers send requests to the venue that sold the ticket. Entry Express will help that venue carry out the request.
7. Security commitments
Traffic is encrypted with HTTPS/TLS. Passwords are stored as hashes, not in plain text.
Access is limited by role. Actions are logged.
Electronic tickets are digitally signed to prevent forgery.
If a data breach occurs, Entry Express notifies affected Customers and the competent authority within the time required by law.