Last updated: 22 September 2026
1. Who may use the Service
The Service is for organizations, business households, and individuals lawfully doing business in Vietnam and operating an attraction, entertainment venue, museum, or event. The person who registers must be at least 18 and authorized to represent the organization.
2. Technical requirements
| Component | Minimum requirement |
|---|---|
| Admin browser | Chrome, Edge, Safari, or Firefox, a version from the last 2 years. |
| Sales and validation device | Android X or later / iOS X or later, with a camera or QR scanner. |
| Network | Internet is required to install and sync. Selling and validating still work offline, and data syncs when the connection returns. |
| Ticket printer (if used) | To be updated |
3. Availability
Target availability of the server system: 99.5% each month, excluding maintenance announced in advance.
Scheduled maintenance is announced at least 48 hours ahead and is planned outside venue opening hours where possible.
An outage longer than 24 hours is credited under the Service Delivery, Package Cancellation & Refund.
4. Support
Support is by email at contact@entry.express, hotline +84 368 161 708, and in-app support during working hours from 8:00 to 17:00 every day, except Sundays and public holidays. Pro and Enterprise plans are prioritized during working hours, and after-hours support is available by agreement.
5. Plan limits
Points of sale, staff accounts, ticket types, and features for each plan are listed on the Pricing page. If usage passes a limit, Entry Express notifies the Customer and proposes an upgrade. The Service is not cut off without notice.
6. When the Service may be refused
Entry Express may refuse or stop the Service if the organization carries on an activity prohibited by law, provides false registration information, or breaches Article 5 of the Terms of Service.